If you have any questions that are not listed here, feel free to contact us:
📧 [email protected]
Do I Need an Account to Place an Order?
No, you do not need to create an account to place an order — you can check out as a guest.
However, we recommend subscribing to our newsletter to receive updates on new products, restocks, and promotions.
Is My Personal Information Secure?
Yes. Your information is protected and never shared.
All payments are processed securely through PayPal (and PayPal-supported credit/debit cards).
We do not store or handle your card details.
What Are Your Customer Service Hours?
We respond to inquiries Monday–Friday, 9:00 AM – 9:00 PM (GMT+8).
Messages received outside business hours will be answered as soon as possible.
How Can I Contact Customer Support?
For order questions, technical assistance, or warranty inquiries:
📧 [email protected]
Please include your order number for faster support.
What Does “Preorder” Mean?
“Preorder” means the product is not yet available for immediate shipment, but will be released soon.
By placing a preorder, you reserve the unit.
We will notify you via email once your order ships.
What Payment Methods Do You Accept?
Currently accepted:
- PayPal
- PayPal-supported Visa / MasterCard / American Express / Debit Cards
When Will My Payment Be Charged?
Payment is charged at the time of order.
If your payment provider shows temporary authorization, it will resolve automatically.
Why Is My Card / Payment Not Working?
Possible reasons may include:
- Incorrect billing information
- Payment provider security check
- Currency or regional processing limit
If trouble persists, we recommend:
- Trying PayPal Checkout
- Or contacting your bank to verify transaction permission
Why Has My Order Not Shipped Yet?
Possible reasons include:
- Item is temporarily out of stock or being restocked
- Address issues requiring confirmation
- Payment authorization delay
- Local shipping restrictions (especially for battery products)
If we require confirmation, we will contact you via email.
Can I Choose a Delivery Date and Time?
No, delivery scheduling is not supported.
Please ensure someone is available to receive the package.
Which Shipping Method Will Be Used?
We use:
- Priority Global Line Shipping (default)
- Commercial Express (UPS / DHL / FedEx) if selected or required
You will receive a tracking number after dispatch.
Returns & Refunds
If you are not satisfied with your purchase, you may request a return within 7 days of delivery, provided the item is unused and in original packaging.
Please refer to our Warranty & Refund Policy for full details.
Can I Exchange a Product for a Different One?
Direct exchanges are not supported.
You may:
- Submit a return request for a refund
- Place a new order for the desired product
How Do I Submit a Warranty Claim?
To submit a warranty claim, email us at:
📧 [email protected]
Please include:
- Order number
- Photos or video showing the issue
- Description of the problem
Claims must comply with the Warranty Terms listed in our policy.